The Savings Opportunity
As they've grown over the years, banks and financial services firms have set up large numbers of local and regional offices across the country – and often around the world. These multiple locations have typically used the public switched telephone network (PSTN) for their voice communications. At the same time, these offices have been linked to their information systems using IP data network infrastructure. These IP networks are almost always provisioned with more capacity than is necessary to support existing information systems utilization. Banks and financial services firms therefore have a tremendous opportunity to substantially reduce the cost of voice and fax traffic between their various offices by utilizing their existing IP infrastructure, rather than the PSTN.

In addition to eliminating the high cost of their PSTN traffic, banks and other financial institutions can realize significant additional cost savings by using the voice-enabling of their IP networks to consolidate call center operations. Rather than maintaining numerous regional call centers, these companies can receive all their incoming calls at one or more primary call centers. If any of those calls then have to be routed to a branch office, this can be done over the IP network without incurring long-distance charges.

A third potential benefit of network convergence is the reduction of long-distance charges for outbound calls. This cost reduction can be achieved by carrying calls as close to their ultimate destination as possible over the existing IP network, and then "hopping off" to the PSTN for the final leg of the call. This is an especially attractive solution for multinational organizations seeking to eliminate international toll charges, since it allows the most expensive portion of those calls to be carried over the corporate IP network from country to country.

Tenor Solution: Non-Disruptive VoIP … The Perfect Fit
Quintum Technologies' patented Tenor switching solution uniquely enables banks and other financial services firms to seize the cost savings opportunities presented by VoIP technology without compromising voice quality or disrupting existing infrastructure.

Quintum's Tenor solution enables banks to use their IP network for both data and voice, with the PSTN always available as an overflow/failover network.

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