To reduce costs and improve the quality of customer service, companies can locate their call center facilities in overseas locations where labor and facilities are significantly less expensive – avoiding the telecom costs that would otherwise be associated with such initiatives through the use of VoIP. Quintum Technologies' Tenor VoIP MultiPath Switch ensures that such initiatives can be implemented without putting critical customer communications at risk. Quintum's Tenor solution also makes implementation and ongoing management extremely simple for corporate technical staffs, further maximizing ROI and accelerating time-to-benefit.

App Note
Offshore call centers: Improving customer service, cutting costs.

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