Quintum Technologies, an innovator in VoIP technologies and a subsidiary of Network Equipment Technologies, Inc. (NYSE: NWK), announced today that Dairylea Cooperative Inc., the Northeast’s largest milk marketer, has chosen Quintum’s Tenor DX Series VoIP switches and gateways to support its implementation of Microsoft Unified Communications (UC).
With Quintum’s Tenor gateway, Dairylea has been able to successfully deploy Microsoft UC in its existing network and telecom environment – which features a seven-year-old Avaya Definity™ PBX. Microsoft UC users’ IP phones can connect through the Tenor to the PBX, so they can call non-UC users inside and outside the company just as they did before. No modification at all of the PBX was necessary.
This ability to implement Microsoft UC without modification of the PBX was of significant benefit to Dairylea, since such modifications can be extremely costly and time-consuming.
Dairylea’s staff depends heavily on voice communications to effectively serve the 2,400 member farms in its cooperative. Dairylea is deploying Microsoft UC to enhance its voice communications in a number of ways. For example, with Microsoft UC, Dairylea’s staff can use their IP phones to receive calls to their main work numbers at home or at other locations on the company’s virtual private network (VPN). Microsoft UC also provides Dairylea’s staff with presence awareness – which helps eliminate “phone tag.”
Dairylea switched to Quintum’s Tenor solution after another VoIP vendor failed to fully support interoperability between Definity and Microsoft UC. Internal caller ID proved to be a particular problem with the other vendor’s hardware and software.
According to Jim Snodgrass, president of Siiker Communications, the consultancy that is managing Dairylea’s Microsoft UC initiative, Quintum provided superior technical support – in addition to offering a more effective hardware solution.
“Quintum was able to deliver in two days what our other vendor was unable to deliver in two weeks,” says Snodgrass. “The Tenor DX gateway is an excellent choice for integrating IP convergence technology into legacy analog telephony environments, and Quintum’s staff is highly knowledgeable about the idiosyncrasies of these types of integrations.”
About Dairylea:
Dairylea has more than 2,500 member farms located throughout the Northeast with annual sales approaching $1 billion. Dairylea markets 5.5 billion pounds of raw milk on an annual basis for its member farms. They have become the largest milk marketing cooperative in the Northeast. Dairylea can be reached at 315-433-0100 or visit their website at DAIRYLEA.
About Siiker Communications Specialists Inc:
Siiker, Inc. (pronounced seeker) was founded by Jim Snodgrass of Syracuse, NY, who has 20 years of telecommunications and data communications experience working with AT&T/Lucent/Avaya equipment and procedures. Siiker offers their clients a full range of services including consulting, design, installation, sales and service. Siiker clients include the Federal Government, Dairylea and associated dairy industry businesses, as well as clients in the insurance industry and manufacturing. Siiker's specialty is caring for clients with multiple locations and connecting diverse systems. Siiker can be reached at 315-415-7115 or contact Jim Snodgrass.
