ISA's TeleCount Billing and Customer Care Solutions for Use With Quintum Tenor MultiPath Switches

TeleCount Billing is a modular yet integrated billing and customer care solution, enabling carriers and other service providers to handle millions of customers with various types of transactions. TeleCount offers a powerful and scalable real-time platform supporting authentication, authorization, accounting, mediation, rating, and billing for a variety of pre- and post-paid services including voice, data, video and content.

TeleCount offers options to meet varying needs, from small networks to large carrier and enterprise systems with tens of thousands of ports, millions of customers and hundreds of millions of billing events each month. Some applications of TeleCount Billing include:

• Prepaid Calling Cards and other Prepaid Services
• Postpaid Residential/Commercial VoIP and PSTN Billing
• Call Shops
• IP Centrex
• ISP and ITSP Operations
• Billing of Broadband and Cable Services
• Prepaid and Postpaid Wholesale
• Converged Billing for Voice, Data, Video, and Content Services
• Bill Verification

TeleCount Billing offers end-to-end convergent billing and customer care providing a solution for existing and new carriers deploying new broadband technologies as well as traditional services. TeleCount offers operators owning existing legacy billing systems a clear migration path from the old systems to the new converged billing solution. New carriers and enterprise networks can benefit from our business model which helps shorten deployment time and reduce total cost of ownership thereby offering a faster return on investment.

Feature List

The following is a partial list of features included with TeleCount Billing:

Carrier-Grade

• Converged Billing for voice, data, ISP, voice/video conferencing, wireless, content, services, etc.
• Supports virtually any system that can generate billing records (PBX, IP PBX, VoIP, VoFR, PSTN, Wireless, Data, Video Conferencing, etc.)

Network Management

• OSS features
• Traffic Analysis
• Network Usage Management
• Toll Fraud and Other Alarms
• TeleCount AAA RADIUS software
• Directory Management

Complex Rating

• Robust call identification and rating engine
• Supports an unlimited number of rating profiles for unlimited call types and rating scenarios.
• Complete Carrier to Carrier and Customer to Carrier reconciliation (comparative analysis, profit margins, fraud protection, etc.)

Flexible Billing

• Supports an unlimited number of billing profiles to apply global settings - options, taxes, surcharges/discounts, cost centers, rates, settings, etc.
• Allows the creation of unlimited invoice items for fees, surcharges, rates, taxes, services, etc.
• Invoices - customizable, summary and details, exported in multiple formats.
• Allows unlimited agents and administrative account control, commissions/revenue sharing, billing settings, etc.
• Provides for unlimited service providers for complete bill verification, reconciliation, settlement, and profit margin analysis.
• Pre-Paid Batch PIN Generation includes support for individual lot management and activation, credit limits, expiration period, billing profiles, etc.
• Hospitality features which allow for check in/check out reporting for hospitals, hotels, callshops, etc. Web Interfaces
• Customer Web Interface
• Agent Web Interface
• Customer Service Representative Web Interface
• CRM Web Interface

Reports

• Over 300 Standard Report
• Graphical Reports (line, pie, or bar graphs)
• Custom Report Writer

For more information, please contact us at:
Phone: +1 248.583.3440
Toll Free: +1 800.583.3440
E-mail: sales@isassoc.com
Web: www.isassoc.com

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These vendors have worked with Quintum Technologies products.