Billing Solutions for Use with Quintum Tenor VoIP MultiPath Switches

In business since 1999, telic.net provides hosted infrastructures for VoIP service providers. Our hosted real-time billing environment (RTBE) allows service providers to launch revenue generating IP telephony services in hours, with no up-front investment.

Products
The RTBE is a carrier-grade, fully redundant, hosted system designed to provide a single point of control for modern VoIP operations. All the features and functionality you need to generate revenue immediately, and manage your business efficiently, are conveniently available through our 100% web-enabled user interface. The system is fully compatible with Quintum Tenor MultiPath Switches, supporting RADIUS as well as SIP and H.323.

Mission Critical Access – The RTBE is built on Telco-grade servers running Sun Microsystems’ Solaris operating system and mirrored Oracle 8i databases. telic.net maintains fully-redundant, call processing facilities in New York, Los Angeles and London with 10MB connectivity to all major IP-backbone providers.

RTBE Service Management Tools

Rating Manager

• Manage and create rate details and rate plans.
• Prioritize rates to ensure the best profit margin.
• All rating is managed in a single interface and can be changed in an instant

Routing Manager

• Create route plans to any VoIP end-point.
• Prioritize route plans by least cost, quality of service or reliability of service.
• Use with the Rating Manager to manage least-cost routing from the same interface.

Multi-level/Multi-brand Manager

• Supports wholesale and retail business models with infinitely variable charging mechanisms.
• Manage customer, sub-customer, and customer group information in a single workspace.
• Create and manage multiple Brands with unique charging characteristics and plans.
• Give customers independent login access to the system to enable self-provisioning.

PIN/Account Manager

• Guides users through the process of creating PINs for prepaid services.
• Edit existing PIN properties in the PIN Manager.

Administrator Manager

• Create, modify and remove system administrators and other users on the platform.
• Administrators can restrict access to sensitive data and customize viewing options. Powerful permissions and groupings give administrators maximum flexibility and security when configuring system access.

Customer Relations Management
The Customer Support Manager tool enables customer service representatives to manage and resolve end-user issues. Representatives can recharge an account by crediting minutes or funds to a particular PIN as well as view rates and call detail records to isolate discrepancies.

Real-Time Monitoring
The Switch Log Monitor enables network administrators to monitor softswitch activity in real-time. Access to gateway level error and protocol debug codes provide early detection of potential network problems and the tools to properly diagnose outages if and when they occur.

Real-Time Reporting
Closely monitor business operations by generating real-time reports to track profitability, costs, system usage, call details and more. Flexible criteria selection for user-defined grouping of data and analysis enables users to customize reports to meet business and operational needs.

www.telic.net

These vendors have worked with Quintum Technologies products.